FAQ

Is there a backoffice for the test account? Not at the moment. We only have a backoffice on production.
How will we switch to the production environment after completing all the tests? We will share the production URL via email, along with the backoffice access guide.
Please confirm the supported method and currency: KES mobile money deposit; payout to mobile money account. We have a provider API that provides details of supported providers and currencies. Please refer here to access the API
Do you support decimals for order amounts? Yes, we support a maximum of 2 decimal places.
Should our server IP be whitelisted? When and where?Yes, please share your server IPs with us for whitelisting.
Please share your callback IPs in production, as we will add them to our IP whitelist. We will share these with you.
We should create a customer from this request, since our system doesn't record which users have already registered in your system. Can we initiate a customer creation for every user, and if the user exists, move forward to create a deposit request? Yes, once a customer is created for a given mobile number, you can reference them using a customer key.
Also, if a user has a new phone or registers with the wrong number initially, do you support manually adjusting the user's phone details from the backoffice? No, the backoffice only shows transactions. If the wrong number was issued, you can create a new user with the correct phone number.
Is there any phone format required via API? Such as international prefix/local/only the 9 digits of the phone number. We support the international format without spaces. For example, for Kenya: +254XXXXXXXXX.
What value should we use for wallet_id (Deposit)? Each currency has a maximum of one wallet, and each wallet has a wallet ID. Please refer to this video for more information
Which API is for fiat mobile money payout? This API shows crypto amounts, and I'm not sure if it's the correct API.Please clarify this question.

Resources
How-to videos